Greyhound Package Express Reviews | shipgreyhound.com @ PissedConsumer

Noella Yjr

Kansas City, Missouri

Need labels for packages. Going under bus

Nov 04, 2023

1.0

Greyhound Package Express - Need labels for packages. Going under bus

Called Chicago station lady said she couldn't help me unless I was in front of her. And hung up on me. Need to pay for bags and get tags. Location doesn't provide tags or except payment.

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User's recommendation: Fix bag purchase app.

SAMUEL W Khq

Unresolved claim for lost luggage

Aug 17, 2023

In 2021 I moved from Seattle to New Orleans, contracting with Greyhound Package Express to move about 30 articles of luggage. The luggage trickled in 1 by 1 over a period of several months, and greyhound never once notified me of luggage arriving, despite repeatedly promising to do so. As a result, I made over 6 trips to the station to pick up luggage. 3 articles never arrived at all, and 1 box arrived open and almost empty. I filed a claim on April 29th, 2021. I eventually received a reply that the claim had been cancelled because 1 of the packages had in fact arrived, months late, and missing contents. No compensation was ever received for the other 3 packages, and the claims department soon stopped responding to my emails. I am requesting the immediate resolution of the outstanding claims for 3 pieces of luggage, for the maximum insured value. Please give this your immediate attention. I am prepared to take any legal action necessary.

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Loss:

$2000

Preferred solution: Full refund

Myrna C Slk

Myrna C Slk |

Boston, Massachusetts

Shipping for Philadelphia

Jul 06, 2023

good evening I have four boxes of large and medium size to transport to Philadelphia how much will it cost me please give me an answer please.

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Leslie M Xww

Leslie M Xww |

Saint Louis, Missouri

Bluetooth speaker and two bags is still missing

Feb 08, 2023

1.0

Greyhound Package Express - Bluetooth speaker and two bags is still missing

Bluetooth speaker is small and black,I had a black book bag with silver zippers and a bag that has wheels gray and red.

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Loss:

$50000

Cons:

Stole bluetooth speaker

Preferred solution: My things back

User's recommendation: Maybe

Seneil M Zvj

Inform customer of greyhound calpably

Jan 04, 2023

Shipped box filled with personal item from Miami to Fargo nd on 8/23/22. Greyhound assured me that package would arrived in Fargo 9/2/22. Packages hasnt arrive yet! Called customer service not able to speak with anyone within the USA. I finally got a employee in Minneapolis through a friend who took the time off her busy schedule to get to office. He stated that the package wasnt at his station. Greyhound cannot provide me with any information regarding my package that was shipped with them. I truly believe this company is asking for a class auction law suit for their carelessness. I havent receive any information regarding my package.

In extremely upset and disappointed, dissatisfied of there service provided. If you read this review and want to join me in a class auction lawsuit contact me at sosexcsoclean @***.com

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Loss:

$1600

Pros:

Greyhound is good for city to city travel

Cons:

Package express service is poor& a complete scam

Preferred solution: Deliver product or service ordered

User's recommendation: No! Don’t ship with this company. Your delivery isn’t guarantee. USPS meet be costly but your delivery is certain.

Leslie M Xww

Saint Louis, Missouri

Bluetooth speaker and two bags

Feb 05, 2023

A Bluetooth and two bags one is a black book bag with zippers and tote bag that has wheels gray and red I been waiting for them to come

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Anonymous

Guest-3834628

Wesley Chapel, Florida

Cannot get customer service to help me.

Aug 08, 2022

1.0

4 packages sent on 7/2 from Tampa to Pauls Valley OK still not received. I have placed multiple calls with your overseas team (just spoke with a Mr Joselito - Supervisor #8729) and there is absolutely no indication that anyone wants to locate these packages. I expect a phone call from a senior person in the United States to explain why Greyhound simply does not care to assist me with my shipment.

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User's recommendation: Do not use this method of shipping.

Funmilola S Cot |

Richardson, Texas

Bad service, stolen property

Jun 10, 2022

1.0

If you do business with them the company retains your credit card information and if after processing your order they bill you extra and deduct the money from the card originally used for payment. They only inform you after deducting the money. Busfreighter staffs are so rude and your property is not safe. They search and steal. They stole my expensive bags.Use

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Loss:

$500

Cons:

You luggage is not safe

Preferred solution: Full refund

User's recommendation: Don't use them. Your luggage is not safe

Anonymous

Guest-3559353

Carrboro, North Carolina

Extremely poor shipping service. Stay away!!!!

May 09, 2022

1.0

Package sent from Raleigh, NC to Des Moines, IA, on April 23. I was told the package will arrive on April 25. Today is May 9, 18h14, and the package is nowhere to be found. Each time I call 214227****, a CS picks the call and tells me the same story they were trained to repeat: "...we traced your package to destination and do not have any update at this time. Please call back tomorrow....yada yada..." From April 25 to May 9, I have called the above number twice a day (business days), each time lasting at least 45 minutes. I have asked several times to talk to a manager, but was always told they are busy on another "important" line, as if mine is not important. Yes, my call is no longer important AFTER TAKING my money.. The service is so poor that there is nothing anyone can do to trace the package. They, themselves, cannot tell where the package is. Their tracking system shows only one event, the one that is most important for them, that is, the package was brought in and paid for. The rest, greyhound does not care. Folks, when I check the cost of shipping at UPS, it was $45 more expensive. But I think it is way better to spend extra $45 and have peace of mind than loosing your package and wasting 120minute every day on top. And the next thing you know, you will be filling a lost package. And that package will find itself in an auction later... and guess who will be bidding..... Federal authorities should look into greyhound express package service practices. If this is not a broad daylight scam, I don't know what else would qualify as one.

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User's recommendation: DO NOT USE THIS SERVICE. Save yourself the headache

1 comment

Guest-2193877

Jun 10, 2022

Muchas gracias por su recomendación justo estaba buscando esto para usar ese servicio

Helpful

Fatou S Cxe

Knoxville, Tennessee

Lost luggage

Apr 29, 2022

1.0

I shipped 4 luggages through greyhound from Knoxville Tn to San Antonio Texas on August 6th 2020 in September 2020 I got 2 of them back. IM STILL MISSING 2 OTHER LUGGAGES AND THEYRE MY MOTHERS. SHE MISSING HALF OF HER STUFF FROM MOVING AND NO ONE IS HELPING ME AT ALL. ITS MARCH 2022 AND I JUST WANT MY STUFF BACK PLEASE IF ANYONE CAN HELP

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Loss:

$600

Cons:

You will lose your stuff

Preferred solution: Deliver product or service ordered

User's recommendation: DONT DO IT

Ron L Hfz

Ron L Hfz |

Cleveland, Ohio

No receipt of package (way overdue)

Feb 19, 2022

1.0

Updated by user Feb 19, 2022

No resolution to date.

Original review Feb 19, 2022

Item was shipped from OKC terminsl on Feb. 1st via Greyhound Package Express and supposed the be delivered to terminal in Cleveland Ohio on Feb. 9th. As of Feb. 18th no item has been delivered. Furthermore package express customer service tracking is useless and that's Only when they answer the phone. Calling the sending station netted no answer. Calling the receiving station netted no answer. Calling stations along route that bus was supposed to take netted (you guessed it) no answer. I am looking forward to having to file a claim to PayPal and Mastercard. If you Never want to see your item(s) again by All means ship with Greyhound. They won't disappoint you there. I know that you think that this won't happen to you. Just read the other reviews. You've been warned.

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Loss:

$500

Pros:

Price

Cons:

Poor service

Preferred solution: Package delivered IMEDIATELY IF NOT SOONER. Nothing less will be satisfying.

User's recommendation: STAY AWAY FROM GREYHOUND PACKAGE EXPRESS

2 comments

Guest-2237936

Aug 21, 2022

Update, Item finally arrived on Fed. 28th.

28 days after being shipped from OKC and after having sat in the backroom of the Dallas TX.

terminal for a week. If I never use, Greyhound Package Express again, IT WILL BE TO SOON.

Helpful

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Anonymous

Guest-3389076

Boiling Springs, South Carolina

Their insurance doesn't cover value of lost items

Mar 07, 2022

2.2

'DI shipped 14 boxes across the country. 12 arrived more or less on time. A 13th finally arrived. But the 14th is lost in limbo. Took TWO MONTHS to make it to the next Tracking Stop and then disappeared again. Filed a claim. Had selected the maximum insurance -- $1K. Filled out the CLAIM FORM which demands that you list all the items and provide photos, etc -- in other words a LENGTHY procedure that took a couple of hours. THEN it turns out that the only amount they'll reimburse you for is the amount of insurance divided by the number of boxes!! So, losing $600 worth of stuff in one box = $70 reimbursement. That's not made clear on their site. I assumed $1K would cover up to $1K of losses -- no matter how many boxes were involved. The only solace -- MAYBE -- is that if they ever find my box (it's HUGE -- how did they lose it???!) -- they'll send it to me. So that $70 will at least partially reimburse me for the time it took to file the damn claim. SPLIT large shipments. They say you can include up to 50 boxes in a single shipment but of course, that's not worth doing considering how they pay out their insurance.

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User's recommendation: Only ship stuff you don't care about. Don't ship your clothes or anything you need. Or, make them pick up a different box each day so that each shipment can be fully insured.

1 comment

Guest-2180269

May 09, 2022

similar experience

Helpful

Anonymous

Guest-2843679

Erie, Pennsylvania

Still have not received my package

Sep 05, 2021

1.3

I still have not received my duffel bag sent over a month ago. Ive called 100 times Ive tried to follow up with no answers.

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User's recommendation: Do not ship important items or clothing

Anonymous

Guest-2857847

Minneapolis, Minnesota

My package has not arrived

Sep 10, 2021

There is no extension to connect to for missing shipped items. I have no idea how to track my package. Lets have more humans on these phones PLEASE

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Anonymous

Guest-2002561

Package bus bill number details for prepaid package

Jun 21, 2020

4.2

I did not receive the shipping number label and there was confusion around the drop off time. Had to reschedule on the spot. Customer service on the phone and in the station were both very helpful. The issue was resolved fairly quickly.

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User's recommendation: Double check by phone ahead of time that drop off time is accurate. Print label if you can.

Anonymous

Guest-1052026

Refused to do refund for military

May 25, 2017

Greyhound sent me to my home city bus station from phone reps who know nothing stood in a three hour line to be told by the bus rep that they do not do refunds at the bus stations and gave me some wacky number to call ended having to have my bank dispute charges to get a refund and im military and got no respect thank god i was not on transfer leave or orders. Do not use greyhound especially if your military really they hate people in general. Just fly at least there you know they can get you where you need to be and wont fraud keep your money will never use greyhound again and do yourself the same. Very bad experience and especially if military save yourself the headache try Delta airlines they love military.

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Reason of review:

Return, Exchange or Cancellation Policy

Contact Information

Website:

www.shipgreyhound.com

Mailing Address:

P.O. Box 132820

Dallas, Texas 75313-282

United States

Phone:

(800) 739-5020

Contact Greyhound Package Express Customer Service

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Greyhound Package Express

Greyhound Package Express Overview

Media from reviews

Top Greyhound Package Express Reviews

"Package bus bill number details for prepaid package"

"Need labels for packages. Going under bus"

Need labels for packages. Going under bus

Unresolved claim for lost luggage

Shipping for Philadelphia

Bluetooth speaker and two bags is still missing

Inform customer of greyhound calpably

Bluetooth speaker and two bags

Cannot get customer service to help me.

Bad service, stolen property

Extremely poor shipping service. Stay away!!!!

Lost luggage

No receipt of package (way overdue)

Their insurance doesn't cover value of lost items

Still have not received my package

My package has not arrived

Package bus bill number details for prepaid package

Refused to do refund for military

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